Refund and Cancellation Policy

Last updated: October 14, 2026

This policy explains how cancelling and refunds work for On Sale Alerts plans and credits.

Cancelling a subscription

• You can cancel at any time from Settings, or by emailing [email protected] from your account's email address.
• Cancelling stops future renewals. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
• After that, your account moves to the Free plan. Credits already on your account stay there. If you have more trackers than the Free plan allows, the extra ones are paused, not deleted, and you can turn them back on if you subscribe again.

Refunds

• Subscriptions. If you didn't mean to renew, email us within 14 days of the charge. If you haven't used any credits since that charge, we'll refund it in full and cancel the subscription.
• Top-ups. We'll refund a credit top-up in full if you ask within 14 days and haven't used any of its credits.
• Mistakes. We always refund duplicate charges and charges made in error.
• Failed checks. If a check can't load a page, its credits are returned to your balance automatically. You don't need to ask.

Other payments aren't refundable, and unused credits aren't exchanged for money, except where the law requires it or if we stop offering the service.

How to ask for a refund

Email [email protected] from your account's email address and tell us which charge it's about. Approved refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show them.

Changing plans

When you move to a higher plan, the change happens right away, you're charged the difference for the rest of the month, and the extra credits are added immediately. You'll see the price of any change before you confirm it.

Contact

Questions about billing: [email protected].